About Toronto-Dominion Bank
Known as 'TD' and operating as 'TD Bank Group', Toronto-Dominion Bank is a Canadian bank and financial services provider with headquarters in Toronto, Ontario, known as one of the two 'Big Five' and the largest bank in Canada by total assets.
TD Bank operates in the US with over 1200 branches across sixteen states and therefore is a large employer, offering personal banking service to individual customers, as well as consulting, advisory, and retail banking to business, corporate and institutional clients.
There are many career options at Toronto-Dominion bank including retail and corporate banking at management level, entrance for which is after university for graduate-level positions. TD Bank also recruits more senior applicants who have completed MBAs or other technical level degrees, as well as offering more senior positions to those with previous work experience in the banking or financial industries.
In addition, TD Bank offers careers and opportunities in non-banking departments such as customer service, human resources, and marketing, as well as specialist departments such as consulting or compliance.
Toronto-Dominion Bank Application Process
Applications for careers at Toronto-Dominion Bank vary depending on the exact role that is being applied for but in general, all roles are advertised on their website and the process begins with the completion of an online application form. Successful candidates are then invited to carry out various online tests and assessments, which are followed again for successful candidates by interviews. There may be a drug test required as the final part of the process in some roles.
Online Application Form
TD Bank has an online recruitment portal through which all applications must be made. The vacancies and intern schemes are listed on the TD Bank website and applicants should create an account in order to complete the online application form.
Some roles require a copy of your up-to-date resume and a bespoke cover letter specific to that role and company, as well as a copy of your academic transcripts. All of these should be prepared in advance and then uploaded to the portal.
Your resume and cover letter should be prepared in relation to the job description and opportunity at TD Bank and should not be a generalized one that is uploaded for other applications. You should ensure that you have told your story and why you're right for the role.
The precise online tests that you will then need to complete will depend on the role for which you have applied but are likely to be a combination of general tests to ascertain your strengths and then specific tests in relation to math or numbers where you are likely to encounter them in the role.
Bank Teller Test
You are likely to be asked to sit this test if you have applied for a bank teller position or branch retail position. It is a general aptitude test that addresses all areas which a candidate might be required to have aptitude and will include reading comprehension and numeracy.
It may potentially include situational judgment type questions in relation to situations specific to the role as a bank teller, such as ensuring a cash balance is accurate, or finding inaccuracies within two rows of numbers, most of which will be identical.
Mathematical Reasoning Test
Mathematical or numerical reasoning tests may also be carried out, which assess more specifically a candidate's numeracy skills. The level of math required for this test is usually high school level but you will need to make sure that you are prepared to answer questions relating to percentages, fractions, ratios and so on, as well as basic algebra.
A mathematical reasoning test usually takes the form of text-based questions which require the correct answer to be selected from multiple-choice options. Tests are usually timed and weight is given to the speed at which a candidate could select correct answers.
Logical Reasoning Test
Logical reasoning tests assess a candidate's ability to understand information and use that to draw conclusions or solve problems. Various styles of questions will be presented to the candidate which may take the form of charts, drawings, patterns, or written text passages.
As with the mathematical reasoning test, the logical reasoning test is timed and the candidate will need to select the correct answer from a multiple choice.
Personality tests are slightly different from the mathematical or logical reasoning tests in that there are no 'correct' answers, although there may be preferred answers that indicate a particular way of thinking that may be more suitable for a role at TD Bank and fit the specific corporate culture the best.
Essentially through questions and responses the employer is looking to find candidates who display or have a tendency towards specific personality types or management styles. It is important no matter how tempting it is to answer honestly (rather than trying to 'game' the system).
Situational Judgment Test
Situational judgment tests are essentially workplace-based scenarios that attempt to ascertain how a candidate might think or make a decision in relation to a particular scenario they might encounter in their role.
Usually, these will be quite specific to the role, for example, a compliance based role might ask questions around compliance, or a financial role where money would be handled might address the concept of discovery theft. Often there may be no 'right' answer but merely the 'best' option of a multiple-choice selection.
The test is designed to seek insight into how a candidate might make a decision at work and responses will be ranked against the skills sought for that particular role.
Once all the online tests have been carried out and assessed, successful candidates will be called to interview. These may be in person or carried out online or on the phone and will be both role and location dependent.
Interviews generally will include a variety of competency and more general questions but it is worth spending a good amount of time in advance preparing for likely questions in relation to why you want to work at TD Bank, how you fit the key skills both for the company as a whole and the job description specifically, with examples.
Remember you will need to be able to give precise examples as to how you demonstrated these skills. You may also be asked commercial questions in relation to the wider financial and banking sector.