PNC provides financial services such as asset management, wealth management, estate planning, loan servicing, and information processing. They describe themselves as an employer that provides “work with meaning”.
“PNC” comes from the names of the bank's two predecessor companies - Pittsburgh National Corporation and Provident National Corporation, which merged in 1983.
For more than 25 years, PNC has had a set of values that drive our behavior and reflect our priorities. PNC core values include:
- Quality of Life
- Customer Focus
- Diversity & Inclusion
PNC financial services have more than 62,418 employees and 2,945 branches across the world.
If you are looking for a financial career you might want to consider applying for a role at PNC.
PNC Application Process
PNC's application process is something you should get familiar with and prepare for. The hiring process is competitive and so ensuring you stand out and perform well in each stage is critical to your success - particularly the aptitude tests.
PNC offer a variety of career opportunities on their website including:
- Branch Sales
- Out of Branch Banker
- Teller Part-time
- Branch Sales & Service
- Investment Advisor
- Branch Manager
Some parts of the recruitment process will be role-dependent depending on which route and job you apply for.
Once you've decided which role suits your skills it's time to apply. You'll need to create an online application and fill out some basic personal information along with a snapshot of your education and work experience.
You might also be asked some competency and motivational-based questions so that the recruiters can understand why you want to work at PNC.
It's important at this stage you do lots of error checking as attention to detail is important and you should also ensure that you meet the minimum qualification criteria.
The next stage of the recruitment process is the online assessments. This is an opportunity for PNC to shortlist applicants using test data. The higher your test scores, the more likely you are to be shortlisted. This is why it's so crucial that your practice test beforehand and are prepared for the format
The PNC online assessments include:
- Situational judgment test (SJT)
- Personality test
- Numerical test
- English proficiency
Situational Judgment Test
A situational judgment test is a helpful assessment for hiring managers to assess how well you make decisions.
The multiple-choice test presents different workplace scenarios where you need to choose the best and worst responses to the situation.
The test is typically timed, so in addition to your judgment, the test helps assess how efficient and effective you are at making decisions quickly.
PNC's personality test is a way for recruiters to assess your personality traits, qualities, work ethic, and cultural fit.
Although there are no right or wrong answers, it's important to be strategic when answering.
The numerical reasoning assessment is a test of your ability to solve math problems using mathematical concepts.
For example, questions might involve addition, subtraction, multiplication, and division as well as questions on fractions, decimals, and percentages. You will also be tested on how well you can work with facts and figures in statistical tables.
The test is a multiple-choice format and timed - to add a complexity of time pressure and challenge to the test. This replicates similar situations you might have to deal with.
English proficiency is an additional test you might be expected to take if English isn't your first language. Test results are used to determine if you are proficient in the English language.
Verbal reasoning test
A verbal reasoning test is an assessment of your ability to read and comprehend in-depth text. You will also be asked to make inferences from the text and decide if a statement is true, false or if you cannot tell.
This helps PNC assess how you might perform in similar workplace situations such as if you were given a report to summarise and present back to your team.
Logical reasoning tests help PNC measure your ability to see patterns from information (presented in the form of shapes and images). The multiple-choice test requires you to spot trends and identify the next sequence.
It's a useful test to see how you cope under time pressure whilst also solving abstract problems.
Of all the tests, logical reasoning is perhaps the most difficult and should receive plenty of practice beforehand to help practice solving them.
There are a variety of interviews you might have to participate in depending on the role you've applied for. Interviews you might participate in include a phone interview (during the pre-employment phase) and a panel interview.
As part of the pre-screening process, you might be invited for a short telephone interview (typically lasting between 15-25 minutes). A telephone interview is a useful shortlisting technique as it helps PNC find out further background information as well as specific things like your availability, salary expectations, and previous work experience. You should also use this as an opportunity to ask any questions you may have and find out more about the position and company.
The panel interview typically involves 3-7 people from managers to leaders who will ask you questions in an attempt to evaluate and understand your technical and interpersonal aspects for the role. They will also be assessing if you are the right cultural fit.
To prepare for the panel interview it can be helpful to have some questions prepared about the company and anything about the role you're unclear on. It also allows you to discuss an issue related to the position to show your knowledge.
During the interview you may also be asked to share examples from your previous work experience - for example, you might be asked questions on how you have worked in teams, resolved conflict, and other behavioral questions. When answering you should refer to the STAR technique to structure your responses (situation, task, action response).