Geico, or the Government Employees Insurance Company, is an American automotive insurance company headquartered in Maryland. It is the second-largest vehicle insurer in the US, but also offers property, business, and other types of insurance cover.
The company offers career opportunities across the following nine departments: Actuary, Auto Damage, Claims, Corporate, Customer Service, Data and Analytics, Information Technology, Legal, and Sales.
Geico prides itself on being underpinned by the following values - ingenuity, perseverance, innovation, resilience, and hard, honest work. These are embodied by Geico's seven operating principles:
- Respect, support and provide opportunity for all associates
- Be fanatics for outstanding customer service
- Be the low-cost provider
- Operate with uncompromising integrity
- Maintain a disciplined balance sheet
- Make an underwriting profit whilst achieving optimum growth
- Invest for total return
It is important to keep these principles in mind throughout the recruitment process, to display your alignment with Geico's culture and suitability for your chosen job role.
As well as roles for experienced professionals, the company also runs a leadership program (with Management Development and Emerging Leaders tracks) and a technology development program(with software development, analyst, and infrastructure tracks) for graduates. It also offers internships for students.
Current vacancies can be explored on the Geico careers site.
Geico Application Process
The Geico recruitment process is designed to ensure the strongest candidates are chosen to work within the company. It is a competitive, multi-stage process featuring an initial application, online aptitude and skills testing, and interviews.
The process may seem daunting but, with a good grasp of what you'll encounter and some targeted preparation, you'll be ready to impress the recruitment team and secure your role with Geico.
The first step in the recruitment process is to select the role that appeals to you and submit an online application. You will need to include your education history and detail all your work experience in the form, rather than uploading your resume.
There may also be additional questions around your motivation and suitability for your chosen role. The application form should take around 30 minutes to complete.
The screening process for initial applications is usually rapid – with claims, service, and sales roles receiving an invite to the next stage within 24 hours. Applications for other roles will have a slightly longer turnaround time.
Initial Phone Interview
If you meet the qualification requirements and your application passes screening, you'll be invited to attend a telephone interview with a member of the recruitment team. You'll be able to book a slot at a time that is convenient for you.
The interview will last between 15 – 30 minutes for customer-focused roles and explore the information included on your application form in greater detail.
If you are applying for a corporate, technology, management, or leadership position, the interview will likely be slightly longer in duration.
If you impress during the telephone interview, you'll progress to the next stage of the hiring process – the online assessments. These tests are designed to assess candidates across the key skills needed to be successful in Geico roles.
The type of assessments you are required to sit will vary depending upon the department and job specification, but you'll likely encounter a combination of basic skills tests, computerized simulations, and technical skills assessments.
The full assessment usually takes 45 minutes to complete, and may comprise the following test sections:
Computer Skills Test
The computer skills test assesses your computer navigation and typing skills. You may be given particular tasks to perform on certain software programs, such as Microsoft Word, Excel, or customer management (CRM) software.
Your speed of typing is important, with Geico requiring a pace of 40 words per minute. You'll also be assessed for your accuracy in both spelling and grammar.
The Geico multitasking test assesses a candidate's ability to focus and deliver on multiple aspects at once. The type of multi-tasking test encountered depends upon the role.
For example, for customer-facing roles, you will be asked to communicate with a client whilst identifying and reading through the relevant information rapidly to inform your responses.
Customer Simulation Test
The customer simulation test explores the ability of prospective employees to converse effectively and efficiently with customers. You will need to prove that you can handle questions and queries by answering a range of emails and/or responding to telephone transcripts.
Some of the scenarios featured will involve difficult customers, to judge how well you can cope with handling tricky or uncomfortable situations.
Spatial Reasoning Assessment
If you are applying for an auto damage role with Geico, you will be asked to take a spatial reasoning assessment. The questions in the test involve two and three-dimensional shapes. You'll be asked to identify patterns or relationships between the shapes presented.
The test is used to ensure that you have the spatial skills to rapidly understand and assess damage claims.
Reading Comprehension Test
The reading comprehension test assesses the ability to understand and analyze written passages, and is similar to a verbal reasoning test. This test is commonly used for customer-facing roles, and the text will likely feature sections of customer correspondence.
You'll need to select the correct responses or conclusions from multiple-choice options. There will also be a vocabulary, grammar, and punctuation section of the test, where you will need to display that you are able to identify and correct mistakes.
Numerical Reasoning Test
The Geico numerical reasoning test assesses your ability to interpret data and handle numbers. The data will be presented in graphs, charts, and tables. Each data set will require you to answer between three and five questions relating to it.
These questions will involve mathematical concepts such as general arithmetic, percentages, ratios, fractions, sequences, and basic algebra. All questions are multiple-choice.
Your assessment may also feature a technical test relevant to your chosen department and role. These are particularly common for IT roles – the test in this context will, for example, involve timed coding questions.
If you perform well in the assessment round and display that you have a high level of skill in the required competencies, you will be invited to attend a final interview round. This interview may be in person or virtual, depending upon the circumstances. It may be with a member of the recruitment team or with a manager from the relevant department.
To prepare for the interview, review the job description and align your experience with the essential and desired criteria. It is important to be able to back up all your answers with evidence that displays your competencies in practice.
Using the STAR (situation, task, action, result) method is a good way to ensure your answers are both evidence-based and concise.
The interview is also your opportunity to ask your own questions about Geico, the sector, and your potential responsibilities. A couple of insightful questions can help to display your enthusiasm for the role, so be prepared.
If successful at the interview, you'll receive an employment offer. This will be contingent on passing a credit and background check.